7 Google Ranking Mistakes Local Service Businesses Should Avoid

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Learn why your local business may not rank on Google and discover practical SEO tips to improve visibility, attract local customers, and generate more leads.

Even the finest local service business might not get clients, because they may not be easy to find online. SEO for tradies is beneficial for the plumbers, electricians, builders, painters, landscapers, roofers and HVAC contractors as it helps in boosting the visibility of a business online so that potential customers can discover, evaluate and get in touch with the right business. An effective online identity should be able to clearly articulate what services are being provided, what areas are covered, how good the customer experience is and why the business should be trusted, whilst business information that is accurate can help a business to gain better visibility in local search.

These are some of the most common mistakes to investigate if your business isn't getting the local visibility you're looking for.

 

1.   Failing to use Google Business Profile.

You can have your Google Business Profile as one of the first few places a potential customer sees your business.

For instance, an electrician's job seeker might find some local businesses on Google Search or Maps and then choose which site to go to. When your profile has inaccurate details or an inappropriate category or incomplete details about your services, it can make it difficult for customers to determine if you are the right option.

Obviously, one of the worst things a person can do is write an article that is never updated.

Business information is subject to change. Opening hours are subject to change, services may be added, phone numbers may change and photographs may become out of date.

What will you look for?

Check your profile often and be sure that you have:

·       The category for your business is correct to what you are primarily selling.

·       Your business name and contact information is accurate.

·       Opening times are up to date.

·       Services are adequately and accurately described.

·       Service-area information is accurate to the actual location where you serve.

·       Photos depict actual business and its activities.

·       Customers will be able to easily see what you're offering.

Avoid making the profile a keyword list! The goal is to give customers helpful and reliable information that enables them to make a decision to communicate with you or not.

 

2.   Keeping Business Information Inconsistent

Suppose a customer searches for your site on the web and finds a phone number, then they find another phone number in the old telephone directory and another address in an old phonebook.

That just makes for extra aggravation.

Your business name, address and phone number should be correct at every online business location you have a legitimate business presence.

Check important sources such as:

            Your website

            Google Business Profile

            Relevant business directories

            Trade association listings

            Social profiles

            Local business websites

This is especially crucial after relocating premises, altering business names or changing phone numbers.

But local SEO isn't about filling hundreds of local directories just because someone says that more citations will yield higher ranking. Focus on accuracy, relevance and consistency.

The question is easy: If a potential customer finds your business somewhere online, will the information enable him to make a confident call to the right company?

 

3.   Thin / Generic Service Pages

It isn't enough just to have a page for every service and suburb on a website.

A frequent issue is publishing pages where there is near duplicate content with the service or address name only being changed. These pages might be optimized for other queries, but may not add much value to the customer.

Google's recommendations explicitly state that they do not want pages to be created to rank well in search results, such as multiple pages with nearly identical content optimized for different searches with no real value added.

A service page should provide answers to the questions that a real customer may have.

For the services, explain:

·       Briefly explain what the service is.

·       When it may be required

·       How it can be applied to solve those problems

·       Customers can expect the following from the process:

·       Some of the following factors may impact the project:

·       Areas genuinely serviced

·       Common customer questions

·       An appropriate qualification or experience in the field

·       Examples of completed work:

·       How customers can get an assessment/quote.

·       This's also a chance to showcase first-hand experience.

Also, they help prove that the business has a proven track record with their website.

 

4.   Making Mobile Experience an afterthought

Users often look for services when they are on the move, with their phone.

A person who has a leaky pipe might not wish to spend several minutes going through a complex website. A consumer shopping for painters might easily visit a number of sites and be able to cross a number of companies off their list because they cannot access their information easily.

Look for practical problems such as:

·       Slow-loading pages

·       Difficult navigation

·       Small or hard-to-read text.

·       Poor mobile layouts

·       Complicated enquiry forms

·       Numbers that are not easily accessible.

Too much of information that is important is buried under too much information.

An effective local website should provide answers to these four questions in a timely manner:

What is the business in what? Where is it located? Can it help with my problem? What is the number to call?

Enhancing mobile usability isn't just an SEO endeavor. This makes it easier for those who are interested in hiring the business.

The next step should be fully evident to your visitors and not require them to look for it in your website.

 

5.   Chasing keywords rather than helping customers.

If businesses are so focused on keywords that the customer is forgotten in the content, then SEO is not going to work.

For instance, if you have a page with a repeated line of text, like "best electrician in [location]" everywhere, it is not going to be useful on that page. If you repeat things too many times, the writing will lack a sense of reality, and will lose focus of what the customer really needs to know.

Rather, begin at the point of search intent.

When looking for an emergency electrician one might consider asking:

·       What kind of emergencies are dealt with?

·       Which areas are covered?

·       Do you have immediate help available?

·       What should be the customer's doing during waiting time?

·       What is the telephone number for the business?

·       When does professional assessment need to happen?

Those needs should be addressed naturally on the page.

Be sure to use the terminology that will help the reader, but avoid using the variations in each heading and paragraph.

Google's current advice is centered around content that is useful and trustworthy to people, not to be used solely for the purpose of improving ranking in search engines.

So, the best local content is both an understanding of SEO and actual knowledge of the industry.

 

6.   Failing to keep the Customer's expectations in mind.

Customers will often seek assurance that other people have had positive experiences with the local service provider before they hire them.

Reviews can offer valuable feedback regarding communication, reliability, professionalism, and the customer's experience.

According to Google, reviews and responses can make businesses more prominent, and it says reviews information can play a role in the prominence it gets in local search results.

It's not just about the five-star ratings when it comes to building a reputation, though.

A better way to do this is to:

·       Invite authentic customers to provide feedback.

·       Ensure the review process is easy to follow.

·       Engage in professional engagement with positive feedback.

·       Handle legitimate grievances in a positive way.

·       Pay attention to regular issues from customers.

·       Do not make up or alter reviews.

·       Negative feedback can be beneficial for business information.

Poor communication, scheduling or misunderstandings about pricing are not just things that one should try to ignore if two or more customers complain of them. Examining the real customer experience by identifying the root cause can help enhance it.

A good reputation on the web should be a good reputation in the real world as well.

 

7.   Purchasing Blog Comments and Backlinks

While having backlinks is beneficial, having them from irrelevant or low-quality sites isn't really worth it in the long term.

If you're a local service orientated business, links from other similar businesses are more important than the random ones.

Suitable opportunities include:

            Relevant industry associations

            Local business organizations

            Community projects

            Local publications

            Professional directories

            Genuine supplier relationships

            Industry publications

            Relevant partnerships

Consider a landscaping company that completes a community garden project. When a real local group or paper references the project and provides a link to the company, it is for a good reason.

This is really quite different from purchasing hundreds of unrelated links.

Google's spam policies explicitly cover practices that are designed to game a search system, such as link schemes and scaled content developed largely to promote ranking.

 

The more important goal is to foster genuine authority that is visible on the web.

Discover the steps to take if your business isn't getting ranked.

Do a rudimentary audit of your website first, before you make the switch to a new site.

Check Your Business Profile

Ask:

·       Is the category accurate?

·       Do all contact information is up to date?

·       Are the services clearly represented?

·       Are the hours correct?

·       Is the profile the right one for the business?

Check Your Website

Check your key service pages.

Do they actually provide any value or are they a lot of copy and paste marketing?

Check whether they:

·       Clearly explain the service

·       Address customer questions

·       Demonstrate relevant experience

·       Describe authentic service areas

·       Include user-friendly contact details

·       Operates well on a mobile device

Check Your Business Information

Look up the business name and make comparisons.

Look for:

            Old phone numbers

            Previous addresses

            Duplicate listings

            Incorrect business names

            Outdated opening hours

Check Your Competitors

·       Don't simply copy competitors that rank above you.

·       Rather, figure out what they enable clients to comprehend.

·       Do they offer more examples of good projects? Clearer explanations? More useful answers? More evidence of experience?

Look at that analysis to determine how your content is lacking.

 

Frequently Asked Questions

·       Why doesn't my local business appear on Google in a prominent place?

It might be because there is little relevance to the search, not much local prominence, incorrect business information, strong competition or if the business has not been listed on the web. Google states that the three most important factors for local listings are relevance, distance and prominence.

·       What are the best ways to boost my local search ranking?

Begin with correct business data, comprehensive Business Profile, valuable service pages, a positive customer experience, and a credible reputation.

·       But do customers' reviews count?

Reviews can help customers rate a business, while Google states that information about reviews can help determine local prominence. Pay attention to authentic reviews instead of soliciting them.

·       Would it be better to have a page for each suburb I service?

When no page comes with actual and local added value. With many pages being created with only the name of the suburb changed, it is possible that these pages are not relevant to the customer and could actually be creating thin or ‘doorway' content.

·       Is there money to be made from improved local search results from Google?

Google says that it is not possible to pay for or request better local rankings.

 

Conclusion

It's vital to not take local SEO as a set of tricks that compel Google to place a business on the first page that a customer would be likely to click, just because they are using them. Local SEO is not a series of tactics to make Google show a business on the first page that a customer will trust, simply because they use them.

What's better is to create a web presence that is authentic to the business.

Be sure to maintain accurate information. Keep up your Business Profile. Develop pages that respond to real customer queries. Ensure that the website is user friendly for mobile devices. Earn authentic reviews. For example, if applicable, show evidence of qualifications and experience. Establish a legitimate relationship rather than authority by leapfrogging.

Most importantly, provide useful content because a real customer wants it, not just because a keyword tool recommends it.

Google's latest search advice reiterates the importance of content that is helpful, reliable and people-first, while its spam policies continue to hold people accountable for gaming the system, including through the creation of scaled low-value content, and other ranking abuse tactics.

In the case of a local service company, the rule is simple: The best SEO occurs when you have an online presence that is meaningful and useful to people, who are also willing to trust you and choose you.

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